NYC AI Chatbot Touted by Adams Tells Businesses to Break the Law

This article is copublished with The Markup, a non-profit, investigative newsroom that challenges technology to serve the public good. Sign up for its newsletters.

In October, New York City announced a plan to harness the power of artificial intelligence to improve the business of government. The announcement included a surprising centerpiece: an AI-powered chatbot that would provide New Yorkers with information on starting and operating a business in the city.

The problem, however, is that the city’s chatbot is telling businesses to break the law.

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